- What information do we collect from you?
- Why do we collect this information?
- How long do we keep hold of your information?
- Who might we share your information with?
- How is your data stored and kept secure?
- What are your rights?
- Changes to this Policy
- Contact Us
We will collect and process the following data about you:
- Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include your name, address, email address and phone number.
- Information we collect from your use of our site. With regard to each of your visits to our site we will automatically collect the following information:
- Technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, whereabouts you connected to our service, your internet service provider (ISP), and what type of device you are using to access our service.
- Information we collect when you call us. If you call us we will automatically collect the following information:
- The phone number used to call us;
- Your name;
- Any other contact information you might wish to provide (i.e. email address); and
- The purpose of your call
- Providing us with your details online. This is information you may choose to provide us with eg. by email. It includes your name, telephone number, email address and subject of your enquiry. Please let us know if any of this information changes so we can keep our records up to date.
Why do we collect this information? We process your personal information for the following reasons:
- Pursuant to a contract in order to:
- Process information at your request to take steps to enter into a contract;
- Provide you with information on our products and services;
- Maintain business and service continuity;
- Send service communications so that you receive full and functional service and so we can perform our obligations to you. These may be sent by email. These will include notifications about changes to our service; and
- Provide information on where to find our products
- On the basis of your consent:
- Where we rely on your consent for processing this will be brought to your attention when the information is collected from you;
- We will only contact you with direct marketing communications if you consent to us doing so and you have the right to withdraw consent at any time. See the What are your rights?section below for more information.
- In our legitimate interests of providing the best service and improving and growing our business, we will process information in order to:
- Provide you with personalised service;
- Improve our products and services;
- Keep our site and systems safe and secure;
- Understand our customer base and purchasing trends;
- Defend against or exercise legal claims and investigate complaints; and
- Understand the effectiveness of our marketing.
We will carry out analytics to improve our products and services as set out above. You have the right to object to processing carried out for our legitimate interests. See the What are your rights? section below for more information. To comply with legal requirements relating to:
- The provision of products and services;
- data protection;
- Health and safety;
- Anti-money laundering;
- Fraud investigations;
- Assisting law enforcement; and
- Any other legal obligations placed on us from time to time.
How long do we keep hold of your information? We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Who might we share your information with? For the purposes set out in the ‘Why do we collect this information?’ section above, we will share your personal information with:
- The following categories of third parties, some of whom we appoint to provide services, including:
- Business partners, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you; and
- Hosting companies, IT support providers, online analytics and search engine providers that assist us in the improvement and optimisation of our site.
- Any member of our group, which means our subsidiaries.
Additionally, we will disclose your personal information to the relevant third party:
- In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
- If we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
How is your data stored and kept secure? At Norac Foods UK Limited, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We do not transfer your data outside the European Economic Area (“EEA”). If in future we do need to transfer your data outside the EEA, we will only do so if adequate protection measures are in place in compliance with data protection legislation. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. More information is available by contacting us. What are your rights? Where processing of your personal data is based on consent, you can withdraw that consent at any time. You have the following rights. You can exercise these rights at any time by contacting us by email firstname.lastname@example.org or telephone our customer service line on 0044 203 745 5159. You have the right:
- To ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
- To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
- To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
- To request from us access to personal information held about you;
- To ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
- To ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
- To ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected, or you exercise your right To object (pending verification of whether there are legitimate grounds for processing);
- To ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Used to distinguish users and sessions
|2 years from set/ update
|Used to determine new sessions/ visits
|30 minutes from set/ update
|Determine whether new session/ visit
|End of Browser session
|Determine traffic source
|6 months from set/ update
|Used to distinguish users/ Unique cookie ID for user
|Connects Tag Manager and Analytics
- Who we are and how to contact us
- By using our site you accept these terms
- There are other terms that may apply to you
- We may make changes to these terms or our site
- We may suspend or withdraw our site
- Our site is only for users in the UK
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- How you may use material on our site
- Do not rely on information on our site
- We are not responsible for website we link to
- When we are responsible for loss or damage suffered by you
- How we may use your personal data
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- User generated content is not owned by us
- Rules about linking to our site
- Which country’s laws apply to any disputes?
- Our trademarks are registered